Today, I would like to share my Anglo-Asia return process with value-friends so that we can only have a reference case when there is a return in the United Kingdom.
First of all, I want to say I'm lucky because I caught up with the good price of the last XBOX one of the Indo-Asia direct mail; but, unfortunately, I also found that xbox one could not read the CD after receiving Xbox one month later. There was no major disc game, so it was discovered only one month later.) So I started this return trip to the United Kingdom of Amazon.
1, find the problem
First of all, I would like to sunbathe one of the xbox ones that I have already returned to. Since the xbox one was purchased by the United States Amazon's clearance inventory, there was a lot of rumors at the beginning of the sale of xbox, which was issued when the CD was read.å’” çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„ çš„.
At this point the xbox one was about to be shipped back to the United Kingdom. It was also played for a month. Everything else was fine. It was not the CD drive. For the drive problem, I first took a little bit, and then in accordance with the methods of the majority of users hit the back of the machine, but still did not get, I decided to return the refund processing. (During the time I still tried to change the machine, but the customer service replied that the warehouse did not, can only return, so he chose to return)
Probably, some value-friends will say why they do not open themselves and fix it. However, if the new machine is to be dismantled and drumsticks drummed up, it still feels wrong in the mind and there is a choice that can be returned. I still choose this direct and safe way with the lowest risk.
2. Apply for a return
Log in to the UK Amazon.com website and click HELP. Click Contact us in the Need More Help? section.
Then select the one you want to process, choose the problem to be solved, and then select the contact method. Since the efficiency of E-mail is too low and the price of the phone is too high, chat is the best choice. (Of course, before the chat, you can open tools such as Youdao Dictionary, aiming at slag like me.)
At this point, you can share your questions with customer service. After a series of communication, customer service helped me apply for a return, and I received an email to generate a return email. You need to print out some of the return information in the email. , and then return it with the merchandise.
Click Print return label & instructions
At this point, all work before returning goods has been completed, and the next step is to contact the express delivery and return the goods. Since Amazon promised to pay for return shipping, I chose DHL.
3. Return operation
I chose to ship immediately on DHL's official website.
Select the shipping address and shipping address, fill in the size and weight, and you can check the price.
I chose to send my credit card online.
After completing the detailed sender information and recipient information, you can pay.
After paying the money, you can get a post-bill order and 4 pages of pdf documents. You need to print them out and hand them over to the courier when picking them up. (Of course, it's more convenient to call DHL directly and ask him to pick up the item and pay on-site.)
August 2nd pick-up, August 9 delivery, time is still very fast, high efficiency, worthy of 2000 courier fees.
3 cost summary
The United Kingdom Amazon's return process, after the other party received the goods will be returned to my credit card, it is because the British Brexit, the pound devaluation, so I also lost a little bit, you can accept it. Next, calculate the cost.
The cost paid: the price of xbox one 2493.91 + DHL international delivery costs 2075.02 = 4568.93
Returned fee: 394.62 (compensation for the old handle) +69.96 (Amazon automatic return shipping) +1206.87 (DHL shipping) +862.05 (DHL shipping) +1894.59 (xbox one refund) = 4428.09
Spread: 4428.09-4568.93=-140.84 (mainly caused by the devaluation of the British pound)
At this point, the refund of the entire IndoAsia thus ended. For those valued friends of Haitao, if your direct mail products have quality problems, you can still return the goods, and only if you practice, you will know the return policy. In fact, it is not too much trouble.
4. Summary
It is hoped that Haitao’s value-friends will receive the most desirable products. Of course, if you receive the defective products, then you can use your rights and interests to return the goods.
Precautions:
(1): When returning from Amazon, be sure to print out the label in the mail and place it as required. Because some of them are used for customs declaration, you can increase your delivery time, and there are some conveniences for Amazon's employees to quickly handle. Your return policy;
(2): When choosing international express delivery, you can choose home delivery service. Online orders are still a bit tedious, and there are many issues that need attention.
(3): Pay attention to changes in the exchange rate.
Finally, bless you all to buy what you like.