The Regulations on Complaint Handling of Power Regulators was passed at the Office of the Chairman of the State Electricity Regulatory Commission on January 17, 2006. It is hereby promulgated and will be implemented as of April 1, 2006.
Article 1 of the Regulations on Complaint Handling of Power Regulators In order to protect the legitimate rights and interests of citizens, legal persons and other organizations, maintain the order of the electricity market, and standardize the handling of complaints, these regulations are formulated in accordance with relevant laws and administrative regulations.
Article 2 These Provisions apply to the State Electricity Regulatory Commission and its dispatched institutions (hereinafter referred to as power regulatory agencies) to handle complaints from citizens, legal persons or other organizations to power regulatory agencies.
Article 3 The power regulatory agency shall handle complaints in accordance with law, fairness and timeliness.
Article 4 The power regulatory agency shall announce to the public the relevant matters such as the complaint telephone number, the electronic mail box, the time and place of the complaint reception, the way of inquiring about the progress of the complaint and the result.
Article 5: Citizens, legal persons or other organizations that believe that power regulatory agencies, power companies, and power dispatching trading institutions infringe on their legitimate rights and interests may submit complaints to power regulatory agencies by means of letters, e-mails, faxes, telephone calls, and visits. If more than one person uses a form of complaint to visit, the representative shall be elected and the number of representatives shall not exceed five.
Article 6 When submitting a complaint request, the complainant shall submit the following materials to the power regulatory agency: (1) The complaint, including the name or address of the complainant, the address and contact information, the name, address and contact information of the respondent, and the complaint Matters, complaints, etc.; (2) Proofs related to the complaint, including written materials, photographs, audio recordings, videos, etc. Article 7 The power regulatory agency shall register and number the complaints.
Article 8 The power supervisory authority shall make a decision on whether to accept the application within 7 days from the date of receipt of the complaint; if the decision is rejected, the complainant shall be informed of the reasons.
Article 9 Where the complaint request meets the following conditions, the power supervisory authority shall accept: (1) having a clear complainant and the respondent; (2) having a clear request for complaint, facts and reasons; (3) belonging to the power supervision The scope of the agency's duties.
Article 10 In any of the following circumstances, the power regulatory agency shall not accept: (1) The complainant has no interest in the complaint; (2) The complaint is not within the scope of the power regulator; (3) The complaint has been Or it shall be settled by legal means such as litigation, arbitration or administrative reconsideration according to law; (4) It shall be handled first by the electric power enterprise or other organization in accordance with laws, regulations or relevant state regulations; (5) The content of the complaints does not comply with relevant laws, (6) The power regulatory agency has already dealt with it, and the complainant has again complained on the same fact or reason.
Article 11 The complaints received by the power regulatory agency shall be handled by the dispatched agency of the State Electricity Regulatory Commission at the place where the respondent is located. The dispatched agency of the State Electricity Regulatory Commission believes that the complaints are serious and complicated and can be reported to the State Electricity Regulatory Commission for processing.
Article 12 The staff of the power regulatory agency handling complaints shall perform their duties with due diligence and impartiality, ascertain the facts, distinguish their responsibilities, publicize the legal system and educate them, and promptly and properly handle them, and shall not shirk, perfuse or delay. The staff of the power regulatory agency handling complaints shall evade one of the following circumstances: (1) having a relationship with the complaint; (2) having an interest in the party; (3) other power regulatory agencies that should be avoided situation.
Article 13 If the power regulatory agency handles the complaints and finds that the complaints are not within the scope of acceptance, it shall terminate the application and inform the complainant of the reasons for termination. Article 14 During the handling of complaints by the power regulatory agency, the complainant and the respondent may reconcile themselves or reconcile by other means, and may apply to the power regulatory agency for withdrawal of the complaint. The power regulatory agency shall grant approval to withdraw the complaint in accordance with the following provisions: (1) If the illegal act has been identified, the complaint shall not be withdrawn and the investigation shall continue; (2) The withdrawal of the complaint shall not harm the national interest, the public interest or other If the party has legitimate rights and interests, the complaint shall be withdrawn and the application shall be terminated.
Article 15 During the handling of complaints, the power regulatory agency shall find that the complainant or the respondent has violated the relevant power supervision laws, regulations, rules and other normative documents. If it is necessary to initiate an investigation, it shall investigate and handle the case in accordance with relevant regulations. During the handling of the complaints, the power regulatory agency found that the complainant or the respondent had committed an illegal act, but it was not within the scope of investigation by the electric power regulatory agency and should be transferred to the relevant department for handling. The power regulatory agency shall notify the complainant within 5 days from the date of the transfer decision.
Article 16 The power regulatory agency shall, after investigation and verification, make the following processing decisions in accordance with the laws, regulations, rules and other normative documents concerning power supervision: (1) The facts of the complaint request are clear and comply with laws, regulations, rules and other (2) If the complaint request is reasonable but lacks legal basis, the complainant should be explained; (3) The complaint request lacks factual basis or does not comply with laws, regulations, rules and other norms. Documents are not supported. Where the power regulatory agency makes a decision to support a complaint in accordance with the provisions of Item (1) of the preceding paragraph, the institution may directly implement it and implement it; if the institution cannot directly implement it, it shall urge the relevant unit to implement it.
Article 17 Complaints shall be settled within 60 days from the date of acceptance. In any of the following circumstances, after approval by the person in charge of the power regulatory agency, the processing period may be extended, but the extension period shall not exceed 30 days, and the complainant shall be informed of the reasons for the extension: (1) The complaint is complicated and involves multiple parties; ) Complaints are difficult to investigate and collect evidence; (3) Complaints require professional appraisal; (4) Others need to extend the period of handling.
Article 18 Where a power regulatory agency completes a complaint, it shall notify the complainant within 5 days from the date of making the decision on handling the complaint; if multiple persons use the form of complaint in the form of a visit, the power regulatory agency shall inform the elected representative of the outcome of the complaint. . Article 19 If the social impact of a complaint is large, the power regulatory agency may publicize the complaint and its handling to the public. Article 20 The staff of the power regulatory agency handling complaints shall abuse their powers, engage in malpractices for personal gains, use their powers for personal gains, and give criticism or administrative sanctions according to their seriousness; if they constitute a crime, they shall be investigated for criminal responsibility according to law.
Article 21 The complainant shall be responsible for the content of his complaint. If the obituary, the respondent, or the complaint is created in the name of the complaint, and the interference with the power supervision work is carried out normally, it shall be handled in accordance with relevant regulations. Article 22 These Measures shall come into force on April 1, 2006.
The authenticity of this information has not been confirmed by the international electrical network, for your reference only.
Article 1 of the Regulations on Complaint Handling of Power Regulators In order to protect the legitimate rights and interests of citizens, legal persons and other organizations, maintain the order of the electricity market, and standardize the handling of complaints, these regulations are formulated in accordance with relevant laws and administrative regulations.
Article 2 These Provisions apply to the State Electricity Regulatory Commission and its dispatched institutions (hereinafter referred to as power regulatory agencies) to handle complaints from citizens, legal persons or other organizations to power regulatory agencies.
Article 3 The power regulatory agency shall handle complaints in accordance with law, fairness and timeliness.
Article 4 The power regulatory agency shall announce to the public the relevant matters such as the complaint telephone number, the electronic mail box, the time and place of the complaint reception, the way of inquiring about the progress of the complaint and the result.
Article 5: Citizens, legal persons or other organizations that believe that power regulatory agencies, power companies, and power dispatching trading institutions infringe on their legitimate rights and interests may submit complaints to power regulatory agencies by means of letters, e-mails, faxes, telephone calls, and visits. If more than one person uses a form of complaint to visit, the representative shall be elected and the number of representatives shall not exceed five.
Article 6 When submitting a complaint request, the complainant shall submit the following materials to the power regulatory agency: (1) The complaint, including the name or address of the complainant, the address and contact information, the name, address and contact information of the respondent, and the complaint Matters, complaints, etc.; (2) Proofs related to the complaint, including written materials, photographs, audio recordings, videos, etc. Article 7 The power regulatory agency shall register and number the complaints.
Article 8 The power supervisory authority shall make a decision on whether to accept the application within 7 days from the date of receipt of the complaint; if the decision is rejected, the complainant shall be informed of the reasons.
Article 9 Where the complaint request meets the following conditions, the power supervisory authority shall accept: (1) having a clear complainant and the respondent; (2) having a clear request for complaint, facts and reasons; (3) belonging to the power supervision The scope of the agency's duties.
Article 10 In any of the following circumstances, the power regulatory agency shall not accept: (1) The complainant has no interest in the complaint; (2) The complaint is not within the scope of the power regulator; (3) The complaint has been Or it shall be settled by legal means such as litigation, arbitration or administrative reconsideration according to law; (4) It shall be handled first by the electric power enterprise or other organization in accordance with laws, regulations or relevant state regulations; (5) The content of the complaints does not comply with relevant laws, (6) The power regulatory agency has already dealt with it, and the complainant has again complained on the same fact or reason.
Article 11 The complaints received by the power regulatory agency shall be handled by the dispatched agency of the State Electricity Regulatory Commission at the place where the respondent is located. The dispatched agency of the State Electricity Regulatory Commission believes that the complaints are serious and complicated and can be reported to the State Electricity Regulatory Commission for processing.
Article 12 The staff of the power regulatory agency handling complaints shall perform their duties with due diligence and impartiality, ascertain the facts, distinguish their responsibilities, publicize the legal system and educate them, and promptly and properly handle them, and shall not shirk, perfuse or delay. The staff of the power regulatory agency handling complaints shall evade one of the following circumstances: (1) having a relationship with the complaint; (2) having an interest in the party; (3) other power regulatory agencies that should be avoided situation.
Article 13 If the power regulatory agency handles the complaints and finds that the complaints are not within the scope of acceptance, it shall terminate the application and inform the complainant of the reasons for termination. Article 14 During the handling of complaints by the power regulatory agency, the complainant and the respondent may reconcile themselves or reconcile by other means, and may apply to the power regulatory agency for withdrawal of the complaint. The power regulatory agency shall grant approval to withdraw the complaint in accordance with the following provisions: (1) If the illegal act has been identified, the complaint shall not be withdrawn and the investigation shall continue; (2) The withdrawal of the complaint shall not harm the national interest, the public interest or other If the party has legitimate rights and interests, the complaint shall be withdrawn and the application shall be terminated.
Article 15 During the handling of complaints, the power regulatory agency shall find that the complainant or the respondent has violated the relevant power supervision laws, regulations, rules and other normative documents. If it is necessary to initiate an investigation, it shall investigate and handle the case in accordance with relevant regulations. During the handling of the complaints, the power regulatory agency found that the complainant or the respondent had committed an illegal act, but it was not within the scope of investigation by the electric power regulatory agency and should be transferred to the relevant department for handling. The power regulatory agency shall notify the complainant within 5 days from the date of the transfer decision.
Article 16 The power regulatory agency shall, after investigation and verification, make the following processing decisions in accordance with the laws, regulations, rules and other normative documents concerning power supervision: (1) The facts of the complaint request are clear and comply with laws, regulations, rules and other (2) If the complaint request is reasonable but lacks legal basis, the complainant should be explained; (3) The complaint request lacks factual basis or does not comply with laws, regulations, rules and other norms. Documents are not supported. Where the power regulatory agency makes a decision to support a complaint in accordance with the provisions of Item (1) of the preceding paragraph, the institution may directly implement it and implement it; if the institution cannot directly implement it, it shall urge the relevant unit to implement it.
Article 17 Complaints shall be settled within 60 days from the date of acceptance. In any of the following circumstances, after approval by the person in charge of the power regulatory agency, the processing period may be extended, but the extension period shall not exceed 30 days, and the complainant shall be informed of the reasons for the extension: (1) The complaint is complicated and involves multiple parties; ) Complaints are difficult to investigate and collect evidence; (3) Complaints require professional appraisal; (4) Others need to extend the period of handling.
Article 18 Where a power regulatory agency completes a complaint, it shall notify the complainant within 5 days from the date of making the decision on handling the complaint; if multiple persons use the form of complaint in the form of a visit, the power regulatory agency shall inform the elected representative of the outcome of the complaint. . Article 19 If the social impact of a complaint is large, the power regulatory agency may publicize the complaint and its handling to the public. Article 20 The staff of the power regulatory agency handling complaints shall abuse their powers, engage in malpractices for personal gains, use their powers for personal gains, and give criticism or administrative sanctions according to their seriousness; if they constitute a crime, they shall be investigated for criminal responsibility according to law.
Article 21 The complainant shall be responsible for the content of his complaint. If the obituary, the respondent, or the complaint is created in the name of the complaint, and the interference with the power supervision work is carried out normally, it shall be handled in accordance with relevant regulations. Article 22 These Measures shall come into force on April 1, 2006.
The authenticity of this information has not been confirmed by the international electrical network, for your reference only.
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