[PConline Talk] Most home appliance manufacturers now have 400 service hotlines. Although in the eyes of the outside world, the official maintenance is certainly a little safe, but since the auto 4S shop broke a lot of insider, what "official" service is reliable? This time, I used some of my own personal experience to introduce the shady side of appliance repair.
I believe there is an understanding of the series “Don't Consume Small Things†written by “Mo Erâ€'s sister. I am the Tang Shen she often mentions in her mouth (see Laughter). Some of the recent experiences have almost all come from the newly rented houses. The appliances inside them have basically reached the limit (purchase dates are 7-8 years ago), so the two air strikes and the washing machine can't stop the water for no reason. I met all of them. Negotiating with the landlord, contacting official/civil maintenance points, or even doing it yourself. All kinds of things have personal trials and full of experience. Let's uncover it together. (Of course, if you are an insider, you are welcome to speak on the message board. , we will continue to add to the article, Xianxie).
400 official phone and after-sales service point of interest model
I believe that many people have contacted the door to install home appliances or repairs during the warranty period by calling 400 telephones. However, the general answering phone calls are unified national customer service platforms. They are only responsible for collecting and sorting, and then assigned to the maintenance service points around the responsible . So, normally, after a 400-phone appointment to approximate home service, there will be a local fixed-line call. The local fixed line is the telephone to the maintenance point near you. They will ask for more details, can inquire about an approximate price, and can also determine the accurate home time. Then before the appointment time, the real master responsible for installation and maintenance will also contact you. Basically completing a report installation/maintenance requires three calls to complete. Well, it's not counting the waiting time.
The specific maintenance points mentioned here are, in fact, a form of joining many times. This situation exists in many brands of home appliances (very little compared with local manufacturers, there will be their own after-sales team, which will be more professional). Perhaps the same service point is responsible for the sale of many brands, the manufacturer gives a guide price, but the final price is determined by the maintenance point or the person at the door. During the three-guarantee period, the repaired and replaced parts will be provided by the manufacturer, but other operating expenses, as well as the cost of repairs outside the three-period warranty period, are service points for their own acceptance. In simple terms, it is outside the factory to hire after-sales agencies to solve the after-sales problem, but the manufacturers do not get the maintenance benefits.
In this way, a lot of operational space was buried in the maintenance site. On the one hand, as mentioned above, the maintenance personnel are more arbitrarily priced, generally speaking, the manufacturer's pricing is just like this, and they cannot get a guide price specification. On the other hand, if the maintenance staff and the consumer communicate with each other privately to help with maintenance, the manufacturer cannot know it.
Free installation/maintenance is conditional
Now there are many electrical appliances that need to be installed at home, including air conditioners, range hoods, washing machines, etc., as an example of air-conditioning installations that I personally experienced. Although the new machine is installed free of charge, there are many additional expenses. For example, if your outdoor unit is to be hung outside the wall, you must charge more than 4th floor above 100-200 yuan. In addition, if the air-conditioning copper pipes are not 3 meters long, they will need to charge 80-100 yuan for every 1 meter extension. There are also support costs, iron 30 dollars, stainless steel may reach 80 dollars, this has not added the hole above the wall, or the glass above the hole. So many times, the price of air conditioning is only 1,500 yuan, but the installation fee will also receive 200-300 dollars. In general, if the maintenance staff insists that it is the manufacturer's pricing, it feels like it has already been done and consumers have to pay for it.
However, if you know the charge item and you know you can avoid it, you can really do it for free. When I was on the balcony directly on the outdoor unit, maintenance staff just used a knife to help open a hole in the glass to install it smoothly, so that no one had a penny.
Another example is water heaters. Many times, the accessories that come with the product itself are not enough. If you don't understand anything, then the attachments that the installer brings you have to pay for it. But if you know ahead of time what parts to buy, buy them at a low price first, and the installers can't complain. This is also a way to save money.
Then the problem came, including the air conditioning during the warranty period, if you want to carry out repairs, it is very likely that you will be asked to charge for high-altitude operations again. In response to this problem, consumers also complained to the quality supervision department. For repetitively damaged products, there is an unreasonable phenomenon of collecting high-altitude operation fees again. Finally, manufacturers can only spit out. All these must be vigilant and pay attention to attention.
Another point is that during the warranty period, you should not disassemble the machine yourself, or you may be out of touch. If you want to relocate, it is best to pay for the official sale and then deal with it, otherwise if the disassembly process causes damage, the warranty will disappear.
Civil service team is uneven
A small note of appliance repair may be seen everywhere, but these small advertisements are often one after another trap.
Saying that many electrical appliances are over the warranty period after the emergence of a variety of glitches, many times for convenience, are linked to a number of nearby shop staff to repair. Many of these maintenance staff are repaired, but on the one hand, they lack professionalism. On the other hand, they lack supervision and are very easy to inflate prices. "No serious minor repairs, minor overhauls" have become unspoken rules in this industry.
The maintenance of the shop's master, the technology is uneven
In many cases, repairing some home appliances is a small problem. It may cost a few dollars for a fuse, but in the end it says that there are problems in many places and it eventually becomes a few hundred dollars. Consumers often do not understand, and after measuring the benefits and time, they will still compromise. Even said that some electrical appliances are not bad at all, but they are normal after welding or shifting, but maintenance personnel often lack the conscience will also come up with door fee, material fee, maintenance fee, boot fee, cleaning fee and so on. Some do not know the name of the consumer. Although you may eventually choose not to repair, you still have to give some money to send them away. It must be said that it is indeed annoying to meet these events.
Of course, there is no shortage of maintenance staff who are really conscientious. This is where the direct explanation is broken, and how much the cost and labor cost will be clear to the customer. However, in many cases, it is necessary to raise family members and have to open a big mouth to the consumers.
Do-it-yourself maintenance is also a very good choice
When the landlord's washing machine experienced a non-stop water intake, because they have passed the warranty period, I would try to contact the maintenance staff in the community to explore the price, the minimum price of 80 dollars. When I asked about the maintenance cost of a store from the fair, it was even more shocking to open 120 yuan. He also said arrogantly, "Then you find the 80-dollar shop to repair it, we have at least 120 on-site service." After that, I had no feeling of favor for the civilian maintenance staff.
Is there a warranty for the machine that should be repaired for 400?
We have laid so many fronts that we really need to deal with electrical faults.
1, the shelf life or find the official sale
When many goods are purchased, they all indicate the warranty period. If you are still in the warranty period, it is more reasonable to choose the official maintenance. The maintenance point can't do too much under the superior supervision. For some products, you need to provide the invoice for purchase when repairing. If you can't find it, you don't need to be scared. Generally, you will query the date of production according to the product barcode and postpone it for 3 months. If it is beyond the warranty period, think twice about choosing a repair route.
Loss of invoices in general, the warranty period will be delayed for a period of time according to the date of manufacture
2, beyond the warranty period?
In fact, many of the products being repaired have already passed the warranty. I hereby suggest that if it is a relatively large product and requires a relatively high level of professional product, you can try to find the official after-sales service and pay for the repairs, at least if you have a complaint. Even if you don't find people, you won't find them. For example, the air conditioner of my landlord's landlord, although it is said that the landlord is looking for official after-sales repairs, but it is considered appropriate, it is estimated that she was also pitted over ... ... (Finally received 560 dollars for the outdoor machine main board +100 dollars work at heights Will I say cheaper? Fortunately, the landlord himself came out)
The price of parts found online is far from the point of maintenance
But for small products such as faulty parts, there are a few of them (it is recommended to go online and look for the cause of the fault, and learn about the maintenance costs through Taobao, maintenance forums, etc.). Afterwards, we can sell from the official and folks. The maintenance staff's offer is more reasonable. For example, the old washing machine of the landlord, when I knew that it was a problem with the inlet valve, I went to Taobao and found that the price of parts was between 8 and 20 dollars. This has to say that the folk maintenance staff is really black. After my "anatomy" of the washing machine confirmed that he could change hands, he decided to come back and replace himself.
3, maintenance is not worth it
The repaired product has a very limited warranty (only for the same fault within 3 months). When the landlord’s air conditioner costs 660 yuan, it will be less than a month after it has been repaired. Not cooling. It is still the same problem will be warranty for 3 months, the result is informed that the snow species are leaking out, saying that not the same fault is not within the scope of the warranty ... make up the leak + make up the snow + labor costs and open to 400 dollars, and finally my landlord After the consultation, she also thought that the air conditioning was still not worth repairing. I first installed the air conditioner that I had left idle (the charge for the demolition of the old machine and the new machine charged here is also a lot of money, and it is also tears).
In general, it may be that the value of household appliances you bought that year is several thousand, but if it is used for so many years, the depreciation will be depreciated. At this time, if the maintenance fee is proposed to exceed the price for buying a new machine, It is necessary to pay attention. Because once you choose to continue with maintenance, the probability of the same failure occurring within 3 months is actually very small, and it is very likely that you will need to repair other areas soon. But if you buy a new one directly, the warranty period is new, and the service life of the product is also calculated from the new one, which may eliminate the worry of several years.
How to protect your own interests after appliance repairs and maintenance?
1. When service personnel come to the door for service, they should be required to show their corresponding certificates and issue invoices (generally at least they must have a receipt);
In so many on-site maintenance incidents, I have not tried to show the documents. Feeling, if you really want to show it, you need to be clear on the phone first, otherwise it is likely to say no. In addition, maintenance invoices are basically not available. When requesting receipts, we remember to clearly write out maintenance personnel, maintenance team contact numbers, and maintenance items and fees. Finally, the warranty time is best written on the receipt, otherwise there may be a case of non-accounting.
Did I have a pit for dismantling the receipt of the old air conditioner?
2. When the maintenance personnel propose to replace the main parts, they must request the replaced old parts to prevent them from falling into the traps of poor maintenance personnel;
When we pay for repairs, whether new parts or old parts are in fact their own. Some embarrassing maintenance staff may take away your old parts in the name of helping to dispose of the old parts. After they go back, they may be able to use them after repairing them slightly. This is also a follow-up trick to the minor illnesses and major repairs. We have retained the old parts for a period of time. If we are suspected of being pitted, we can also become evidence.
3, in the process of repairing home appliances, consumers must be on site supervision;
One aspect here is to worry about whether or not the maintenance staff will rush to hand in hand. On the other hand, it is mainly a matter of fear that the small problem will become larger, or it is obviously not repaired. It is just a matter of moving the location. Although you may not necessarily understand what they are doing, they can at least play a defensive role.
At the time of maintenance, try to supervise
4. If it is found that there is a fraud in the behavior of maintenance personnel, consumers must take the initiative to safeguard their rights and report complaints to relevant departments in a timely manner.
After our repairs, if you did not find any problem on the spot, but afterwards you were told that the charges were unreasonable, then, although you can call 400 again, or the quality supervision department calls to make a complaint, in general, the service point will still After accepting the requirements of manufacturers, after all, they have to do business.
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