Lighting industry quality rights are difficult

In the past month, local industrial and commercial bureaus have announced the results of monitoring the quality of lamps sold in local lighting markets and building materials supermarkets. A total of 13 batches of goods failed. Among them, B & Q, Hualian Kyrgyzstan and other well-known stores and lighting brands Op, OSRAM are on the black list. The first-line brand in the industry that has a formal registered trademark in the country, why frequent quality problems, where are the lighting complaints concentrated, and why are consumers' rights to light quality problematic? Why is it so difficult to protect rights? Behind the “brilliant” consumption items of lamps and lanterns, there are many problems Provoking.

Lighting quality problems endanger the use of electricity security It is understood that B & Q's unqualified products for this test are a table lamp and a portable lamp. The reason for the failure is that the heat resistance and fire resistance are unqualified. In addition, there are seven batches of lamps failed because of insertion loss, disturbance voltage problems. Luminaire products are not qualified for heat and flame resistance, and inductive rectifiers will overheat, causing deformation or severe burnout that exposes live parts, posing a serious safety hazard. Loss of insertion loss and disturbance voltage will directly affect the safety of the power grid. In severe cases, it will affect the safe operation of adjacent electrical equipment.

According to the summary of cases in recent years, the unqualified lamp products in addition to the above two points, mainly in the following areas: First, the grounding project failed. Grounding devices and other detachable components of luminaire products, especially metal components, should have more standard contact. If the luminaire is not well grounded, when the luminaire casing is electrified due to leakage, it will injure people's life safety; secondly, Internal and external wiring projects failed. If the inner and outer wires of the lamp product are too thin, the wire may be easily aged under high-current working conditions. In severe cases, the lamp may be short-circuited, which may endanger safety. Third, the resulting project is not safe. The structure of the lighting product mainly consists of connecting parts, insulating parts and assembly parts. If no protective measures are taken at the interface of the wire, it is easy to make electricity and electricity leaks, which will cause accidents and endanger safety.

It is still difficult for the stores to prevent individual products from having problems. In the case of corresponding quality supervision departments and testing standards, why does the lighting industry still have frequent quality problems? He Jun, general manager of Gore International Lighting Port, introduced the lighting industry to the present, It is not a special norm. Some luminaire manufacturers do not have a strong brand awareness. From the store itself, it will require the staying brand to provide corresponding test reports and certificates on a regular basis. Once a brand is found to have quality problems, it will stop cooperating with them. In addition, in the after-sales service section, lighting stores respond to the "fast-track dispute resolution" plan of the industry and commerce department. In each store, professional mediators are assigned to ensure the rights and interests of consumers. He Hongmei Lighting Plaza general manager Su Hongmei introduced that frequent product quality problems, not only the protection of the interests of consumers, the market is also a victim, merchants entering the store, they will be required to issue a corresponding test certificate, but if it is a piece There was a problem with the merchandise, and the stores were powerless and unable to ensure that the order in the entire market should start from the source.

The quality of the product is extremely imperfect after the sale of lamps and lanterns. If the complaint is no longer available and the warranty expires, the biggest victim is the consumer. Mr. Song reports that a nearly 6,000-yuan chandelier purchased at a certain store will be used for half a year. Began to change light bulbs, change parts, one year after the business has passed the warranty period on the grounds of inadmissibility. There are also consumers, crystal lamp cleaning is also a major problem, expensive crystal lamps, businesses do not provide post-cleaning services, cleaning companies because of the crystal lamp prices are not dare to easily receive.

In this regard, the industry suggested that in order to obtain legitimate rights and interests, consumers should enhance awareness of rights protection, not because of low prices of lamps or afraid of trouble and give up rights, on the other hand, each business should strengthen management for the industry's norms and positive Development can do its part and cannot harm the interests of consumers because of its own interests. This is only a sign of its own. On the other hand, the frequent appearance of quality goods, on the surface, is the responsibility of producers and sellers, but if there is a better regulatory mechanism, the future of the lighting industry will be even more "brilliant."

The first-line brand in the industry that has a formal registered trademark in the country, why frequent quality problems, where are the lighting complaints concentrated, and why are consumers' rights to light quality problematic? Why is it so difficult to protect rights? Behind the “brilliant” consumption items of lamps and lanterns, there are many problems Provoking.