In line with the Ping An Property & Casualty Insurance 3.0 strategy, robots landed more than a dozen key cities Cobos and Ping An Property & Casualty Co.'s first cooperation began in July 2016. At that time, Ping An Property & Casualty Insurance has officially opened in the 3.0 era, both within and outside the Active Alliance Group. At the same time as partners, they also attach great importance to the application of modern scientific and technological means. As a high-tech product, Cobos Public Service Robot Wangbao responds to this demand, and turns into an insurance robot "Xiaoan" in the Ping An Property Insurance Chongqing Auditorium store. This intelligent product of the robot is particularly suited to the strategy of the Ping An Property & Casualty Insurance 3.0. The two have been interactively integrated in practical applications and have brought significant results. In the following six months, Ping An Property & Casualty Co., Ltd. had a robot Wang Bao in more than a dozen key cities and regions in Beijing, Qingdao, and Shenyang.
丨 "Three-step" cooperation mode, gradual and mutually beneficial cooperation At the beginning of cooperation between Kewos and Ping An Property & Casualty Insurance, we proposed a distinctive "three-step" model, ie, the cooperation between the two parties is divided into three phases, each phase will be Upgrade the robot's functions and services. With the deepening of the application and the improvement of technology, robots have a more comprehensive understanding of the industry, and the functions and services realized will inevitably be more complete. In the current first phase of cooperation, Robot Wangbao has become a competent assistant of the Ping An Insurance Co., Ltd. It not only performs well in basic tasks such as welcoming guests, consulting, and printing, but it also collects customer and insurance products. The active marketing work such as promotion has played a prominent advantage: On average, each robot can receive more than 2,000 customers per life insurance store, 400 marketing insurance products, more than 200 successes, and a marketing success rate of 50%. Among these marketing efforts, the download of the “Good Car Owner†App is particularly significant, with a success rate of 60%.
▲ Robot “Xiaoan†initiatively provides interactive services for customers With the continuous deepening of cooperation, the second phase of Cobos will also customize the application development of the robot. For example, a custom robot calling number system, after entering the customer's queue information in the product insurance store, the robot will feedback the queuing progress; link the robot with the television object in the store to realize the synchronous pushing of the specified content on the robot screen and the TV screen; and the robot carrying the app Applications, surveys, online appointments, etc. Soon, these functions and applications will be implemented one by one. In the third stage of the next phase, the robot will also link with the Ping An’s property and casualty insurance business system to submit online orders, make corrections and payment, realize intelligent business processing, and assist Ping An Property & Casualty Insurance to provide users with more convenient and smarter online lifestyle consumption. Service and open industry building.
丨From Ping An Property Insurance to Ping An Life Insurance, Cobos and Ping An Group cooperated further as the basis of Ping An Group's long-term operation and development. The Ping An Property and Casualty Insurance Management Area covers the whole country, and not only has a secondary level in 40 provinces and cities in China. The agency also completed the layout of more than 1,500 business outlets. At present, the cooperation between Coworth and Ping An Property & Casualty Co., Ltd. in the first phase has laid a good foundation for the future - In February 2017, Ping An Life, which belongs to the Ping An Group, reached a cooperation intention with Cobos. Both parties are learning from the "three-step approach". Based on the cooperation model, a new cooperation plan that meets the business philosophy of Ping An Life Insurance will be planned.
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