The rapid development of artificial intelligence technology and the strong infiltration of social life have triggered the fear of robots replacing people's jobs. However, Singapore has absolutely no such concerns. The catering industry in Singapore is fully embracing robots. 
At the food court of Singapore Changi Airport Terminal 2, passengers can pick up chicken rice and noodles, but ordering, taking meals, and paying are all on one machine. The operator of this food court is Select Group. It is very satisfied with the effect achieved by the robot. General Manager Chen Zhiyuan said: “Each of the eight or nine shops in the food court need cashiers. Now these stores need only one in total.†Select Group intends to replicate the same model in another terminal next year. In Singapore, the Select Group's approach is not the first one.
In February of this year, Rong Heng Seafood Restaurant at Singapore East Coast Park used a robot as a waiter to serve guests. The owner of the restaurant met a robotic waiter in a restaurant in Kunshan, China, at the end of 2014 and was inspired to use the robot. He said, “The waiters are too hard to find.†The restaurant needs 15 waiters, but only 6 have been hired until now. Now with 3 robots, only 4 waiters are needed. The robot solved his immediate needs and had a lot of advantages. He also plans to acquire more robots with different functions, such as welcoming guests' robots, receiving orders, replacing plates, etc. Such automation projects are becoming more and more popular in Singapore. From the no-taxi to light-rail passenger facial recognition payment system, a part of this is a last resort. Singapore is facing a manpower crisis. The population is rapidly aging, fertility is declining, and economic growth is weak. At the same time, the authorities The immigration policy has been tightened to limit the inflow of foreign workers.There is another headache for the catering industry. Nowadays, young people are reluctant to work in low-tech jobs, which undoubtedly worsens the shortage of food and beverage manpower in Singapore. Instead of having to use more robots instead of manpower, robots not only solve the problem of shortage of manpower, but also work more efficiently and with greater productivity, and are thus favored by the official.
The Singapore Brands Agency strongly encourages this trend. The SPRING is an institution that promotes local businesses and products. It is currently preparing to bid for two food centers. The system of selecting bids takes more consideration of productivity factors. In the past, prices were mainly considered in the system, while productivity factors accounted for 50% of the weights in the new system. The rest was price. The SPRING will use this system to measure all new coffee shops. The newly opened coffee shop is a food center measuring the adjoining public housing in the local area. The SPRINGC hopes that the productivity of the Singapore catering industry will increase by 2% in the next five years. This is a key measure to achieve the goal. The restaurant industry has the lowest productivity in Singapore and therefore it is the object of being “saveâ€. According to the statistics of the New Standards Agency, the catering industry accounts for only 0.8% of GDP in China, but employs 160,000 workers, which accounts for 4.5% of the local labor force. From 2010 to 2014, the employees in the catering industry increased at a rate of 6% per year, which is higher than the overall economy of Singapore. Driven by these initiatives, the food and beverage company JR Group has established the first Vendcafe in the region, which has a group of vending machines and locals can buy instant food from there. The SPRING Singapore believes that this kind of vending machine saves 70% to 90% of the manpower than the common food stalls, and it is not troublesome to set up, it only takes a few weeks. The SPDB plans to set up 10 similar institutions in the next 12 months.
At the food court of Singapore Changi Airport Terminal 2, passengers can pick up chicken rice and noodles, but ordering, taking meals, and paying are all on one machine. The operator of this food court is Select Group. It is very satisfied with the effect achieved by the robot. General Manager Chen Zhiyuan said: “Each of the eight or nine shops in the food court need cashiers. Now these stores need only one in total.†Select Group intends to replicate the same model in another terminal next year. In Singapore, the Select Group's approach is not the first one.
In February of this year, Rong Heng Seafood Restaurant at Singapore East Coast Park used a robot as a waiter to serve guests. The owner of the restaurant met a robotic waiter in a restaurant in Kunshan, China, at the end of 2014 and was inspired to use the robot. He said, “The waiters are too hard to find.†The restaurant needs 15 waiters, but only 6 have been hired until now. Now with 3 robots, only 4 waiters are needed. The robot solved his immediate needs and had a lot of advantages. He also plans to acquire more robots with different functions, such as welcoming guests' robots, receiving orders, replacing plates, etc. Such automation projects are becoming more and more popular in Singapore. From the no-taxi to light-rail passenger facial recognition payment system, a part of this is a last resort. Singapore is facing a manpower crisis. The population is rapidly aging, fertility is declining, and economic growth is weak. At the same time, the authorities The immigration policy has been tightened to limit the inflow of foreign workers.There is another headache for the catering industry. Nowadays, young people are reluctant to work in low-tech jobs, which undoubtedly worsens the shortage of food and beverage manpower in Singapore. Instead of having to use more robots instead of manpower, robots not only solve the problem of shortage of manpower, but also work more efficiently and with greater productivity, and are thus favored by the official.
The Singapore Brands Agency strongly encourages this trend. The SPRING is an institution that promotes local businesses and products. It is currently preparing to bid for two food centers. The system of selecting bids takes more consideration of productivity factors. In the past, prices were mainly considered in the system, while productivity factors accounted for 50% of the weights in the new system. The rest was price. The SPRING will use this system to measure all new coffee shops. The newly opened coffee shop is a food center measuring the adjoining public housing in the local area. The SPRINGC hopes that the productivity of the Singapore catering industry will increase by 2% in the next five years. This is a key measure to achieve the goal. The restaurant industry has the lowest productivity in Singapore and therefore it is the object of being “saveâ€. According to the statistics of the New Standards Agency, the catering industry accounts for only 0.8% of GDP in China, but employs 160,000 workers, which accounts for 4.5% of the local labor force. From 2010 to 2014, the employees in the catering industry increased at a rate of 6% per year, which is higher than the overall economy of Singapore. Driven by these initiatives, the food and beverage company JR Group has established the first Vendcafe in the region, which has a group of vending machines and locals can buy instant food from there. The SPRING Singapore believes that this kind of vending machine saves 70% to 90% of the manpower than the common food stalls, and it is not troublesome to set up, it only takes a few weeks. The SPDB plans to set up 10 similar institutions in the next 12 months.
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